This document is a translation provided for your convenience. The Korean version is the legally binding document.
Effective Date: February 24, 2026
Article 1 (Purpose)
These Terms of Service (hereinafter "Terms") set forth the rights, obligations, and responsibilities between PLAAD Inc. (hereinafter "Company") and Users in connection with the use of JISOO knows (hereinafter "Service") operated by the Company, as well as other necessary matters.
Article 2 (Definitions)
1. "Service" refers to all services provided by the Company, including dermatology and plastic surgery procedure price comparison, procedure information (wiki), AI consultation, clinic ratings, surveys, fact-checking, and other related services.
2. "User" refers to both Members and Non-Members who use the Service in accordance with these Terms.
3. "Member" refers to a person who has created an account through social login (Kakao, LINE, WeChat, etc.) by providing personal information to the Company.
4. "Non-Member" refers to a person who uses the Service without registering as a Member.
5. "JISOO" refers to the AI-based consultation character operated by the Company.
6. "Content" refers to text, photos, videos, files, links, and all other forms of information including reviews, ratings, chat messages, photos, and survey responses posted by Users while using the Service.
Article 3 (Posting and Effectiveness of Terms)
1. The Company shall post these Terms on the initial screen or a linked screen of the Service so that Users can easily access them.
2. The Company may amend these Terms to the extent not in violation of applicable laws, including the Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection.
3. When amending these Terms, the Company shall announce the effective date and reasons for the amendment together with the current Terms within the Service at least 7 days prior to the effective date. However, for changes unfavorable to Users, the Company shall provide at least 30 days' prior notice and individually notify Users by email or in-Service notification.
4. If the Company clearly notifies Users that failure to express objection by the effective date of the amended Terms shall be deemed as consent, and Users do not expressly object, they shall be deemed to have consented to the amended Terms.
5. Users who do not agree to the amended Terms may discontinue use of the Service and withdraw their membership. The Company may terminate the agreement with Users who do not agree to the amended Terms if there are special circumstances that prevent the application of the previous Terms.
Article 4 (Provision of Service)
The Company provides the following services:
1. Dermatology and plastic surgery procedure price comparison service
2. Procedure information wiki (JISOO Wiki)
3. AI-based procedure consultation service (JISOO Chat)
4. Clinic rating and review service
5. Procedure popularity chart service
6. Fact-check content service
7. Survey service
8. Other services determined by the Company
9. Consultation connection service (connection with human consultants)
Article 5 (Membership Registration)
1. Users may register as Members through social login (Kakao, LINE, WeChat) provided by the Company.
2. During registration, the Company collects nickname, profile photo, and email (optional) from the respective social service provider.
3. Membership registration is established upon the User's consent to these Terms, consent to the collection and use of personal information, and completion of social login authentication.
4. The Company may refuse registration or subsequently terminate the service agreement in the following cases:
- The applicant has previously lost membership under these Terms
- The applicant has provided false information or used another person's information
- The applicant is under 14 years of age
- Registration would significantly interfere with the operation of the Service
5. Non-Members may use certain limited features (restricted price comparison viewing, wiki viewing, etc.), but some services such as full price comparison access and AI consultation require membership registration or survey participation.
Article 6 (Age Restriction)
1. The Service is intended for Users aged 14 years or older.
2. Children under 14 years of age may not register as Members. If registration by a child under 14 is discovered, the Company shall delete the account and immediately destroy any collected personal information.
Article 7 (Membership Withdrawal and Loss of Eligibility)
1. Members may request withdrawal from the Service at any time, and the Company shall process the withdrawal immediately. However, information required to be retained under applicable laws and the Privacy Policy shall be retained for the prescribed period before being destroyed.
2. The Company may restrict, suspend, or revoke a Member's eligibility in the following cases:
- Using another person's information
- Deliberately interfering with the operation of the Service
- Violating applicable laws or these Terms
- Engaging in conduct contrary to public order and good morals
- Commercially using or providing to third parties information obtained through the Service without the Company's prior consent
- Using the Service through methods not authorized by the Company
3. When restricting or suspending a Member's eligibility, the Company shall notify the Member of the reason and the duration of the restriction via email or in-Service notification.
4. Members may file an objection within 14 days from the date of receiving the notification, and the Company shall immediately lift the restriction or suspension if the objection is justified.
Article 8 (User Obligations)
1. Users shall comply with applicable laws, these Terms, and usage guidelines.
2. Users shall not engage in the following activities:
- Registering false information or using another person's information
- Unauthorized modification of information posted on the Service
- Accessing the Service or collecting data using unauthorized automated means (bots, crawlers, scrapers, etc.)
- Interfering with the stable operation of the Service
- Defaming or causing disadvantage to others
- Infringing on the Company's intellectual property rights
- Writing false or exaggerated content in clinic ratings
- Collecting, reprocessing, redistributing, or commercially using pricing information, clinic information, procedure information, or other data obtained through the Service without the Company's prior written consent
- Creating multiple accounts to use the Service fraudulently
- Reverse engineering, decompiling, or disassembling the Service's software
- Other illegal or improper activities
3. If a User causes damage to the Company or a third party by violating this Article, the User shall be liable for such damages.
Article 9 (Modification and Suspension of Service)
1. The Company may modify, add, or terminate all or part of the Service as required for operational or technical reasons.
2. When there are changes to the content, method, or hours of the Service, the Company shall announce the reasons, details, and effective date within the Service in advance. However, the Company may provide post-notice if urgent changes are required or advance notice is not feasible.
3. The Company may temporarily suspend the Service due to unavoidable circumstances such as natural disasters, national emergencies, system failures, service overload, equipment failures, or interruption of telecommunications services.
4. The Company may modify, suspend, or change all or part of the free services according to its management policies and operational needs, and shall not provide separate compensation to Users for such changes.
Article 10 (Rights and Management of Content)
1. Copyright in Content posted by Users on the Service belongs to the respective User.
2. By posting Content on the Service, Users are deemed to have granted the Company a free, non-exclusive license to use (reproduce, modify, edit, distribute, display, transmit, create derivative works, etc.) such Content for purposes including Service operation, improvement, promotion, new service development, and AI training. This license shall survive the User's membership withdrawal or Content deletion to the extent the Content has already been collected and utilized.
3. The Company shall use the rights under the preceding paragraph to display Content within the Service and to utilize de-identified or pseudonymized Content for statistical analysis and AI training.
4. The Company may delete or make private Content that falls under the following categories, and shall notify the User of the reason:
- Content that violates applicable laws
- Content that infringes on the rights of others
- Obscene content or content contrary to public order
- Advertising, promotional, or spam content
- False information or content significantly different from facts
- Content that does not align with the purpose of the Service
5. Users may request the suspension of AI training use of their Content in accordance with the Privacy Policy.
Article 11 (Use of AI Services)
1. Information provided by AI services such as JISOO Chat is for reference only and does not replace medical diagnosis or prescriptions. Users bear full responsibility for medical decisions made based on AI service responses.
2. AI service responses do not guarantee accuracy or completeness. Users must consult a qualified medical professional when making medical decisions.
3. Intellectual property rights in responses, analysis results, recommendations, and other outputs generated through AI services (hereinafter "AI Output") belong to the Company. Users may use AI Output for personal and non-commercial purposes only.
4. Users may refuse or request an explanation of automated decisions made by AI services, with details governed by the Privacy Policy.
5. The Company may store and analyze conversation content to improve the quality of AI services, with details governed by the Privacy Policy.
6. The Company may transmit conversation content to an external AI monitoring service (LangSmith) for quality management of AI services, and such transmission shall be handled in accordance with the Privacy Policy.
7. Images uploaded during AI consultation are stored in Google Cloud Storage, and matters related to retention and destruction are governed by the Privacy Policy.
Article 12 (Provision of Price Information)
1. Procedure price information provided by the Service is collected and organized from publicly available event information from clinics and may differ from actual procedure prices.
2. Price information is for reference only, and actual treatment costs should be confirmed by directly contacting the relevant clinic.
3. The Company endeavors to ensure accuracy and currency of price information but does not guarantee it. The Company shall not be liable for damages arising from a User's reliance on price information, unless caused by the Company's willful misconduct or gross negligence.
Article 13 (Intellectual Property Rights)
1. Intellectual property rights in content included in the Service (text, images, designs, software, AI models, AI Output, databases, price comparison data structures, etc.) belong to the Company.
2. Users may not commercially use or provide to third parties information obtained through the Service without the Company's prior written consent.
3. If a User infringes on the Company's intellectual property rights, the Company may take civil and criminal action under applicable laws.
Article 14 (Damages and Disclaimer)
1. The Company shall be exempt from liability when it is unable to provide the Service due to force majeure events beyond its reasonable control, including natural disasters, war, interruption of telecommunications services, hacking, and DDoS attacks.
2. The Company shall not be liable for service disruptions caused by the User's own fault.
3. The Company shall not be liable for the reliability or accuracy of information or materials posted by Users on the Service.
4. The Company is not obligated to intervene in disputes between Users or between Users and third parties arising through the Service, and shall not be liable for any resulting damages.
5. The Company shall not be liable for damages caused by its ordinary negligence in relation to the use of free services.
6. When the Company is liable for damages, the scope of liability shall be limited to ordinary and direct damages incurred by the User, and the Company shall not be liable for indirect damages, special damages, lost profits, or loss of opportunity costs.
7. However, paragraphs 5 and 6 shall not apply when damages are caused by the Company's willful misconduct or gross negligence.
Article 15 (User Indemnification)
1. If a User causes damage to the Company by violating these Terms or applicable laws, the User shall compensate the Company for all damages incurred.
2. If the Company receives claims for damages, lawsuits, or other objections from third parties due to a User's violations, the User shall indemnify and hold the Company harmless at the User's own expense and responsibility, and shall compensate the Company for any costs incurred (including attorney fees).
Article 16 (Personal Information Protection)
The Company protects Users' personal information in accordance with applicable laws, including the Personal Information Protection Act. Details are governed by the Privacy Policy.
Article 17 (Dispute Resolution and Jurisdiction)
1. In the event of a dispute between the Company and a User regarding the use of the Service, both parties shall negotiate in good faith for an amicable resolution.
2. If negotiation fails, the dispute shall be resolved in the court with jurisdiction under the Civil Procedure Act.
Supplementary Provisions
These Terms shall take effect on February 24, 2026.
Company: PLAAD Inc.
Service: JISOO knows
CEO: Inho Jung
Address: 3F, Room 312, 77 Namsan-ro, Wonju-si, Gangwon-do, Republic of Korea
Business Registration No.: 693-81-03415
Email: contact@galddae.com